Terms of Service

Version 2

These Terms are a contract between you and STOREMINK LLP, a limited liability partnership registered with limited liability under the Limited Liability Partnership Act, 2008 (LLPIN ADC-5432), incorporated on 21 September 2026, with its registered office at Bala ji Colony, Faridkot, Punjab, India. In these Terms, "StoreMink", "we", "us" and "our" mean STOREMINK LLP.

These Terms are available in English and, on request at support@storemink.com, in any language listed in the Eighth Schedule to the Constitution of India.

1. Who we are, and what this covers

StoreMink provides software that lets you create and run an online store, sell in person, and manage the work behind both.

You agree to these Terms, our Privacy Policy and our Acceptable Use Policy when you tick the box at signup and create your account. If you agree for a company or another business, you confirm that you may bind it, and "you" means that business.

You must be at least 18 and use StoreMink for your business. Everyone you let use your dashboard or your POS must also be at least 18.

People you invite to your dashboard are asked to accept these Terms before they can use it. Staff who only use POS are not asked, so before they set up their POS login you must give them a link to our Privacy Policy, and you must make sure they follow these Terms. You are responsible for everyone you give access to; they act for you, not for us.

2. We are a platform, not the seller

StoreMink provides tools. You are the seller of every product listed in your store. You alone are responsible for your products, their description, pricing, legality, safety, quality, packaging, delivery, warranties, returns and after-sales support.

StoreMink is not a party to any contract between you and your customers. Any dispute about goods, delivery or refunds is between you and your customer. We may, but are not obliged to, provide information to help resolve such a dispute.

This applies to everything published through your account however it was produced, including text, images and code produced with our AI features. No person at StoreMink reviews what our AI features make before it reaches your customers. Mink AI has automatic safeguards meant to stop it making harmful or unlawful material and to catch some mistakes, but they can miss things and do not replace your own check.

We host what you, your staff and your customers put on your store. We do not choose or edit it, but we may remove it or block access to it as our Acceptable Use Policy describes, or when the law, a court or government order, or a valid complaint requires.

3. Payments settle to you, not to us

Where you connect your own payment gateway, your customers' payments settle directly to your account with that provider. StoreMink does not receive, hold, or control those funds at any point, and does not act as a payment processor, escrow agent or money transmitter.

Your relationship with your payment provider is governed by your agreement with them. Chargebacks, settlement timing, holds, payout failures and refunds out of your own balance are matters between you and that provider.

Using the payment keys you give us, we create payment requests for your orders, check payments, complete payments your customers have authorised, and send refunds that you or your staff start. Refunds come out of your own balance with your provider. If a customer pays after their order has expired, we record the payment and tell you; returning it is up to you. We never send money back on our own. We accept only live payment keys, not test keys.

Where you accept cash or take payment on an external card or UPI terminal, StoreMink records what your staff enter. We do not verify that the money was received, and a record in the dashboard is not proof of payment.

4. Plans, fees and billing

You pay StoreMink for the software. Our pricing page shows our current plan prices. If we charge GST, our invoice shows it. A paid plan you buy starts once its first payment is confirmed.

A monthly plan runs for 30 days and a yearly plan for 365 days, so your renewal date is not the same calendar date each time.

If you set up automatic payment, you allow us to collect each renewal, up to the maximum you approved, until you cancel your plan or withdraw your approval with your bank or app. We email you the invoice about 4 days before your cycle ends, when we ask your bank or app to collect it. Some renewals cannot be collected automatically, for example when the amount is above the maximum you approved or above what banks allow without your extra approval, or when you have not set up automatic payment. Then you pay the invoice yourself from Plans & Billing before your cycle ends.

If your renewal is not paid by the end of your cycle, your plan continues and you have at least 48 hours more to pay. We email you when the invoice is issued, when it is overdue and when your plan ends. If it is still unpaid after that, your paid plan ends and your store moves to the Free plan, and any POS shift still open is closed. You can no longer pay that invoice; to return to a paid plan, subscribe again.

Moving to a lower plan never deletes your data. What you already have stays, but you cannot add more than the new plan allows, and features the new plan does not include pause until you move up again, for example your custom domain, online payments, POS and WhatsApp.

A change of plan or billing period that costs more than you pay now starts at once, and you pay the difference for the rest of your current cycle. A change that costs the same or less starts when your current cycle ends. If you cancel, your plan stays until the end of your current cycle, and you can change your mind before then. Cancelling stops automatic payment at once, but it cannot stop a renewal payment that is already under way; if you change your mind, your plan continues, but you then pay each renewal yourself. We do not refund fees for a cycle that has already started, except where these Terms say so or the law requires it. If you cancel, we refund any renewal payment we received for a cycle that your plan does not reach.

We may change our prices. If the price of your plan or of your extra locations changes, we email you at least 1 month before the new price applies to you, and a new price never changes a cycle you have already paid for. The price of anything you buy once, such as Mink credits, is shown before you pay.

Some plans include a number of locations for selling in person. An extra location costs the price shown in your dashboard before you add it, for every cycle. Adding one starts at once and you pay for the rest of your current cycle. Removing one takes effect when your cycle ends. You cannot pay for fewer locations than you have, and we may refuse to add one if your next renewal would be above the maximum you approved for automatic payment.

We may offer you a higher plan free for a set time, and we may withdraw an offer you have not accepted. A free upgrade starts when you accept it and ends on the date we tell you then. You keep paying for your own plan during it, and when it ends your store goes back to the plan you pay for. It has no cash value.

Your invoices are in Plans & Billing, including invoices for Mink credits you buy. Give us your correct GSTIN if you want it on your invoices; we cannot change an invoice once it is issued.

5. Accounts and services you connect

Some features work by connecting an account you hold with another company. When you connect one, you let us keep the details you give us, securely, and use them to act on that account for you, for example to take payments, send refunds, book shipments and send messages. The account and everything done through it stay yours. You must own the account or be allowed to use it, and you must follow that company's terms and any registration the law requires. This includes:

• Payment gateways: your merchant account, your settlement, your chargebacks.
• WhatsApp: you connect your own WhatsApp Business account through Meta. You let us manage it for the features you use: setting up your number, creating message templates in your account, and sending and receiving messages for you. If you also use the WhatsApp Business app on that number, the messages you send from the app are copied into your StoreMink inbox as well. Meta's terms and policies apply to you. Meta reviews your templates, can pause them or limit your number, and charges you for messages. A number can be connected to only one store. Disconnecting stops these features.
• SMS: messages go through your own SMS provider account and your registration with Indian telecom operators (DLT). You are responsible for your sender registration, your approved message templates and the consent behind every number you message. We send only messages built from the templates you have added. We do not read replies to your text messages, so if a customer replies to stop messages, you must act on it yourself, as section 4 of our Acceptable Use Policy explains. Your provider charges you for each message.
• Shipping and logistics: rates, bookings, pickups, loss, damage and delay are between you and the carrier. We book shipments, labels and pickups on your account when you or your staff ask. Where measurements are missing we may use conservative defaults to obtain a quote, and a quote is an estimate, not a promise. Carrier charges, including charges for weight differences, are yours. If you offer free delivery, you still pay the carrier.
• Analytics and advertising tags: anything you add sends your customers' data to your own accounts, on your own instructions. We load these tags only after a shopper allows them on your store. You are responsible for your provider's terms and for telling your customers how you use their data.
• Custom domains: you must own the domain and keep its records pointing at us. We set up its security certificate and send visitors from your StoreMink address to it, and once your store is open we register it with search engines under our account. Once your domain is set up for email, your store's emails are sent from it through our email provider. If the domain stops working, we switch your store back to its StoreMink address and email you. A domain can be connected to only one store.

Automations you switch on act for you without asking each time, for example WhatsApp automatic replies, buttons that let a customer confirm or cancel a cash-on-delivery order that has not shipped, reminders, and the automatic cancellation of cash-on-delivery orders nobody confirmed. Some work by default once you connect the channels they need, unless you switch them off, for example a WhatsApp chat button on your store and, if you use both WhatsApp and SMS, an order update sent by SMS when it cannot be sent on WhatsApp, which your SMS provider charges you for. You are responsible for what automations send and do.

We are not responsible for a third party's availability, pricing, accuracy or decisions, and disconnecting one may disable the features that depend on it.

6. Selling in person

If you use POS, you decide who may use it and on which devices, and you are responsible for them. Staff set their own sign-in details; you approve the devices POS runs on. Staff act for you, not for us.

When you sell with POS, we ask for each customer's mobile number and first name, and we may send a code to the order's phone to confirm a pickup or a return. You must tell your customers why you collect these details.

You are responsible for counting your own cash. Drawer figures, shift reports and variance in the dashboard are a record of what your staff entered and what our software calculated from it. They are not an audit, and we do not reconcile them against your bank.

7. Invoices, tax documents, offers and customer balances

Our software can produce invoices, credit notes and tax breakdowns from the settings and rates you configure. Those documents are yours. You are responsible for whether they are correct, whether they are the right document, and for your own filings and record-keeping. We do not provide tax advice and do not verify a rate, a registration number or a serial against any authority.

Offers, free gifts, cashback and store credit you give are your promises to your customers, and you are responsible for them, including how they are taxed. Automatic offers apply to qualifying orders by themselves, within the limits you set. Cashback is added to the customer's store credit once their order is paid, or delivered if they pay cash on delivery, and we take it back if that order is cancelled or refunded, as far as their balance allows. Store credit you give does not expire on StoreMink. Any amount owed to a customer is owed by you, not by us, and closing your account does not cancel it.

8. Mink AI

Mink AI is the AI assistant in your dashboard, and it is part of every plan. It can answer questions from your store's data; draft changes for you to approve, such as products, offers, blog posts, emails, pages and code; redesign your storefront; make and edit photos of your products; write descriptions; turn your voice into text and read answers aloud; read files you attach; remember preferences you choose to save; run reports and regular checks you ask for; and, if you switch it on, answer your customers on WhatsApp or draft replies for you to send. Mink AI works through other companies' AI services, which our Privacy Policy describes.

Output can be wrong, incomplete or misleading. Figures, summaries, recommendations and drafts are not advice (not legal, tax, financial, medical or professional advice of any kind) and must be checked against your own records before you rely on them or publish them.

Before Mink AI changes your store, it shows you what it will do and you choose whether to apply it. Your approval is your instruction, and the result is your responsibility as if you had made the change yourself. Many changes go live as soon as you apply them. For example, when you apply an AI storefront redesign, the new products it creates go on sale straight away, with stock not counted until you change that. Your tagline, the categories you agreed to and the hiding of sample products also change at once. Its pages wait in your Website Builder draft until you publish them. Check before you apply.

If you approve something to happen later, such as a scheduled blog post or email, it happens at that time without asking you again.

Some AI features act without asking you each time, once you switch them on. If you let Mink AI answer your customers on WhatsApp, it replies to them from your number using your store's information, and no one checks each reply before it is sent. It passes complaints, refunds, cancellations and similar requests to you or your staff. You are responsible for those replies as if you had sent them. Keep your store's information accurate, and if you want a person to check every reply, switch the feature off or let Mink AI only draft replies.

Mink AI can make or edit photos of your products. When it retouches a photo of your product, places the product in a new scene or makes a new photo of it, it redraws the product, so small details may change. Compare every AI photo with the real item before you use it, and do not use a photo that shows your product as different from what a customer will receive. Mink AI is designed to add a person to a product photo only if you ask for one. Photos it makes for an AI storefront redesign may show people wearing or using your products. Any person Mink AI adds is meant to be an AI-made adult, never a child or a real or famous person.

Do not remove or hide any label, watermark or information that shows an image was made by AI. Where the law requires you to tell customers that an image was made or changed by AI, you must do so.

Mink AI uses Mink credits. Your plan includes credits that renew every 30 days or every calendar month, and unused ones do not carry over; Plans & Billing shows when yours renew. You can buy more. Credits you buy do not expire and are used after your plan's credits. We decide how many credits each task uses, which can depend on how much work it takes. If we raise the credits a kind of task uses, we email you at least 1 month before the change applies, and it applies only to later use. Some features use credits each time they act, for example when Mink AI answers your customers. We do not charge credits for a request that fails. Everyone you let use Mink AI uses the same credits. Credits are not money: they cannot be exchanged for cash or moved to another store, they cannot be refunded except where the law requires it, and they end when your store is deleted.

The permissions you give your staff decide who can use Mink AI and which of its changes they can approve. You are responsible for how your staff use it.

When you send a message, Mink AI also reads what is on your screen so that it understands what you mean. Before what it reads is sent, it hides the email addresses, phone numbers and postal addresses it recognises there, but it may not recognise every one, and names and order details are still sent. Our Privacy Policy explains more.

If you talk to Mink AI, a speech-to-text service turns your voice into text. Mink AI can read its answers aloud using your browser's own voice or a text-to-speech service. These services may keep what you say, and the answers, for a limited time, may use them to improve their own services, and may process them outside India, under their own terms. We do not keep your recordings.

Mink AI can remember a preference you choose to save, for the time you choose, and can run reports and regular checks you ask for. These never change your store.

We keep each Mink AI chat for about 3 months after you last use it, then delete it. Using a chat means sending a message in it or opening it. You can see and search all your chats from that time. You can delete a chat whenever you like, except while Mink AI is still answering you or still making a storefront redesign in that chat. Deleting a chat never undoes a change you approved or published from it: the change stays in your store, and we keep a record of what Mink AI proposed and what you approved for as long as your store exists. Once a chat is deleted, a storefront redesign in it can no longer be applied or undone from Mink AI; anything you already applied stays.

Images you attach to Mink AI, and pictures Mink AI makes for you, such as product photos and the photos for a storefront redesign, are saved with your store's files, at a public web address that anyone can find and open. Deleting the chat does not delete them, and they can stay until your store is deleted. Do not attach images of private documents or of customers' details.

We do not use your data or your customers' data to train our own models. The other companies whose AI services we use process it under their own terms, not ours.

9. Code and scripts you add

You may add your own HTML, CSS and JavaScript to your storefront. We run it inside a restricted frame to limit what it can reach, but that is a precaution, not a guarantee, and it does not make the code safe or lawful.

Code you add, or code you approve from an AI feature, is your content under section 2. You are responsible for what it does to your customers, for anything it loads from elsewhere, and for any consent its behaviour requires. We may disable code that harms your customers, other merchants, or the platform.

Custom code is available on some plans, and stops showing on your store if you move to a plan without it. Code you add must respect your customers' choices about cookies and tracking. Code Mink AI writes goes live only after you approve it and publish it.

10. Your responsibilities

You must comply with all laws that apply to your business, including consumer protection, product safety, labelling, advertising, tax, and data protection law, and you must obtain any licence or registration your trade requires. You run your own online shop, so the law treats you as an e-commerce business. Among other things, you must:

• show your legal name, the full address of your head office and of every branch, and how to reach your customer care, including an email address and a phone number;
• name a grievance officer for your store, show their name, designation and contact details, acknowledge complaints within 48 hours and resolve them within 1 month;
• show your terms, refund and cancellation, delivery, warranty and return policies, and the full price including any extra charges, before the customer pays;
• show the details the law requires for each product, such as the country of origin, the importer's name and details for imported goods, and, for packaged goods, the maker or packer, the net quantity and the best-before date;
• record a customer's agreement to buy only through a clear action of theirs, never a box ticked for them;
• not charge a customer for cancelling unless you would bear a similar charge if you cancelled;
• not manipulate prices or treat customers of the same kind unfairly;
• take back goods and refund their price when they are defective, not as described, or delivered late for a reason within your control; and
• refund customers in the time and way the law requires.

From 1 January 2027 you must also, among other things: show the lowest price of the previous 30 days next to any price cut, label sponsored listings and not manipulate search results, give a complainant a copy of their complaint as recorded, take part in the National Consumer Helpline process, and check your store every year for designs that mislead customers and display the certificate the rules require. StoreMink does not do these things for you. Our product editor has no separate field for some of these details; put them in the product description. When your selling price is below your base price, your store shows the base price struck through with the percentage off, but not the lowest price of the previous 30 days, so from 1 January 2027 you must put that lowest price in the product description.

Before your store opens you must publish your terms and conditions, refund and cancellation, shipping and privacy policies, and keep them accurate. At checkout we ask your customers to accept your terms and your refund and cancellation policy, and we record that they did. Make sure your store settings, such as your return window and cancellation rules, match what your policies say.

Your store may show things your customers write, such as reviews, comments, blog posts and messages. You must check them and remove anything unlawful. If you cannot remove something yourself, ask us.

Some orders are cancelled automatically, for example unpaid online orders and pickups nobody collects in time. We never send money back on our own; if a customer is owed a refund, we tell you and you decide.

Deleting a customer from your dashboard also deletes their orders and saved addresses. Keep any records the law requires before you delete a customer.

If you sell to children, or children are likely to use your store, you must follow the law on children's personal data, including getting a parent's consent where it is required, and you must not track children or target advertising at them. On the Pro plan, our own measurement of visits may run once a shopper allows analytics, and you cannot switch it off for your store.

Your store stays private behind a password until you choose to open it. Orders placed by anyone you give the password to are real orders.

You are responsible for everything posted through your account, for keeping your credentials secure, and for the actions of anyone you invite to your dashboard or authorise to use POS.

You must comply with our Acceptable Use Policy, which forms part of these Terms.

11. Your data and your customers' data

You keep ownership of your content and your customer data. You give us the limited licence we need to host, process, back up, send and display it in order to run StoreMink for you, including sending it to the providers described in our Privacy Policy. For your customers' personal data, you are the Data Fiduciary (the controller) and StoreMink is your Data Processor. For that data we will:

• use it only to run StoreMink for you, as these Terms and your settings say, and for the few purposes of our own that our Privacy Policy describes, such as stopping abuse, and disclose it only where section 4 of our Privacy Policy allows;
• keep it confidential and protect it with reasonable security, except in images you attach to Mink AI, which are saved at a public web address that anyone can find and open (section 8), and in what you say to Mink AI by voice, which our voice services handle under their own terms;
• use only the providers described in our Privacy Policy to process it;
• tell you without delay if we learn of a breach that affects it, with what we know, so you can tell your customers and the authorities;
• help you answer your customers' requests to see, correct or delete their data; and
• delete it when your store is deleted, except what our Privacy Policy says we keep, for example because the law requires it.

You are responsible for having a lawful basis to collect that data, for the notices and consents your customers are entitled to, and for the instructions you give us through the settings you choose.

Our Privacy Policy explains what we do with the data we hold.

12. Our themes, your content and what Mink AI makes

Our themes, including their designs, code, sample text and photos, are provided for use on StoreMink. While you use StoreMink, you may use the theme you choose on your StoreMink store. Do not copy our themes, or their sample text or photos, for use anywhere else. We may change or stop offering a theme; your store keeps the version you installed.

We do not claim ownership of what Mink AI makes for you. Others may get similar results, and AI-made material may not be protected by copyright. Only give Mink AI photos, screenshots and text you have the right to use. When you ask Mink AI to make your store look like another site, it follows only that site's layout, colours and general style, never its words or pictures.

13. Availability, beta features, and changes to the service

We work to keep the service available, but we do not guarantee uninterrupted or error-free operation. We may change, add or remove features. If a change takes away or materially reduces a main feature of your paid plan, we tell you at least 1 month before it happens. If you do not want to continue, write to us and we will cancel your plan and refund the fees for the part of your current cycle after the change.

Features labelled beta, preview or alpha are made available so you can try them. They may be incomplete, may change without notice, and may be withdrawn. They carry no availability expectation and, to the extent the law allows, no liability.

Some functionality depends on other companies: payment gateways, logistics, email, SMS and WhatsApp delivery, hosting, location lookups, and AI and voice services. Their outages, limits and decisions are not within our control.

14. Suspension, termination and closing your store

You may stop using the service at any time. Stopping does not cancel your plan: to stop renewals, cancel it in Plans & Billing.

We may suspend or terminate an account that breaches these Terms or the Acceptable Use Policy, that exposes us or our other users to legal risk or harm, or where required by law. Where practical and lawful, we will tell you why and give you an opportunity to put it right. We may suspend immediately and without notice where the risk is serious. We act without notice, within the time the law sets, when a court or government order requires it.

While your store is suspended, your storefront and dashboard are closed. Suspension does not stop your plan's fees, but you can cancel your plan by writing to support@storemink.com, and if we suspended your store by mistake, we refund the fees for the time it was suspended.

While your account is active, you can download your products, categories, stock and orders as spreadsheet files from your dashboard at any time. For anything you cannot download yourself, or if we close your account, write to us and we will help you get a copy within 30 days.

To close your store and delete its data, write to support@storemink.com from the store owner's email address. Deleting a store is permanent. It removes everything in it, including your orders, your customers' accounts with your store and the files you uploaded, so first download what you must keep, for example for tax. We keep our invoices to you, as the law requires, and the record that you accepted these Terms. Our Privacy Policy explains what else we keep and for how long.

15. No warranties

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will meet your requirements, that it will be secure against every attack, that any defect will be corrected, or that any figure, report or generated output is accurate or fit for the use you put it to.

16. Limitation of liability

To the fullest extent permitted by law, StoreMink is not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost sales or lost goodwill. We are not liable for lost or corrupted data unless our own breach of these Terms or our negligence caused it.

We are also not liable for loss arising from a decision you took on the basis of a figure, report or generated output, from a third-party service you connected, from cash or tender handling at your counter, or from a tax document our software produced from settings you configured.

Our total aggregate liability arising out of or relating to the service is limited to the fees you actually paid to StoreMink, including for Mink credits and extra locations, in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, and liability to pay the compensation the law requires when we fail to protect personal data. The limits in this section do not apply to loss caused by our fraud, our wilful misconduct or our gross negligence.

17. You indemnify us

You will defend and indemnify StoreMink, its partners and employees against any claim, loss, liability or cost (including reasonable legal fees) arising from your products, your content, your use of the service, your breach of these Terms or the Acceptable Use Policy, or your breach of any law or third-party right, including any claim brought by one of your customers, by your staff, by a provider you connected, or by an authority.

This includes claims arising from output you approved or published from an AI feature, from code or scripts you added, from messages you sent, from messages sent by features you switched on, including Mink AI replies to your customers, and from tax documents issued through your store.

You do not have to indemnify us for a claim, or the part of a claim, that was caused by our own breach of these Terms or of the law, including a failure to protect personal data, by our negligence or wilful misconduct, or by what we do with personal data for our own purposes. Nor do you have to pay a fine or penalty imposed on us for our own failure.

18. Feedback

If you send us ideas, suggestions or bug reports, you allow us to use them to improve the service without obligation or payment to you. You keep whatever rights you already had; we simply do not owe you anything for acting on a suggestion.

19. Events outside our control

Neither party is liable for a failure to perform caused by something beyond its reasonable control, including a failure of a network, hosting or payment provider, a cyber attack, an act of a public authority, industrial action, or a natural event. Your obligation to pay for a period you used the service is not excused by this section.

20. Transfer of this agreement

You may not assign or transfer these Terms without our written consent. We may transfer them to a buyer of our business or assets, or to a group company, only if it takes on our duties to you under them. We will tell you at least 1 month before the transfer, so that you can cancel your plan or close your store first if you do not want to continue.

21. Notices

We send notices by email to the email address on your account or the billing email address you gave us, or in your dashboard. Keeping those addresses current and monitored is your responsibility, and a notice we send to them is effective whether or not you read it. Some emails about your account, billing, security and domain cannot be switched off, because they are part of the service. We send news about new features only if you asked for it; to stop it, write to support@storemink.com. You can reach us at support@storemink.com.

22. General

You may not resell, sublicense, or offer the service to others as your own product without our written agreement.

If a provision is held unenforceable, the rest stays in force and that provision applies to the maximum extent permitted. A delay in enforcing a right is not a waiver of it. Nothing in these Terms takes away a right that the law does not let you give up.

These Terms, together with the Acceptable Use Policy and the Privacy Policy, are the entire agreement between us about the service, and replace anything said before.

23. Changes to these Terms

We may update these Terms. Every version is published with a version number and the date it takes effect. When we publish a new version, we show it in your dashboard and ask you, and the people you invite to your dashboard, to accept it before you carry on. If you do not accept it, you can stop using StoreMink; write to us and we will cancel your plan and refund the fees for the part of your current cycle that is left. We keep every earlier version and will send you a copy if you ask.

24. Complaints and our Grievance Officer

If you have a complaint about StoreMink, about something published on a store built on StoreMink, or about how we handle personal data, write to our Grievance Officer:

Anurag Goyal, Grievance Officer, STOREMINK LLP

Email: support@storemink.com

Registered office: Bala ji Colony, Faridkot, Punjab, India

Tell us who you are, how we can reach you, what the complaint is about, and the web address of the store or page it concerns.

We acknowledge every complaint within 24 hours and resolve it within 7 days. We resolve within 36 hours a request to remove content of a kind listed in section 2 of our Acceptable Use Policy, unless the only reason given is that the content belongs to someone else, infringes a patent, trademark, copyright or other right, or breaks any other law.

If content shows you, or a person you act for, fully or partly naked, with private parts exposed, or in any sexual act or conduct, or if it pretends to be you or that person, for example in a faked or morphed image, we remove it or block access to it within 2 hours of receiving your complaint. Write "Urgent" in the subject line so that we see it at once.

If you are not satisfied with our decision, or we do not resolve your complaint within these times, you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days.

25. Governing law and courts

These Terms are governed by the laws of India. The courts at Faridkot, Punjab have exclusive jurisdiction over any dispute arising out of or relating to these Terms or StoreMink.

26. Contact

Questions about these Terms: support@storemink.com. Our registered office is at Bala ji Colony, Faridkot, Punjab, India.