Terms of Service

Last updated: 28 July 2026 · Version 1

1. Who we are, and what this covers

StoreMink provides software that lets you create and run an online store. These Terms are the agreement between you (the merchant) and StoreMink. By creating an account you agree to them.

If you are agreeing on behalf of a company, you confirm you are authorised to bind that company, and "you" means that company.

2. We are a platform, not the seller

StoreMink provides tools. You are the seller of every product listed in your store. You alone are responsible for your products, their description, pricing, legality, safety, quality, packaging, delivery, warranties, returns and after-sales support.

StoreMink is not a party to any contract between you and your customers. Any dispute about goods, delivery or refunds is between you and your customer. We may, but are not obliged to, provide information to help resolve such a dispute.

You are responsible for identifying yourself accurately to your customers, including your legal name, business address and contact details, and for issuing correct invoices and tax documents.

3. Payments settle to you, not to us

Where you connect your own payment gateway, your customers' payments settle directly to your account with that provider. StoreMink does not receive, hold, or control those funds at any point, and does not act as a payment processor, escrow agent or money transmitter.

Your relationship with your payment provider is governed by your agreement with them. Chargebacks, settlement timing, holds and payout failures are matters between you and that provider.

Separately, you pay StoreMink subscription fees for the software itself. Those fees are described on our pricing page and are exclusive of taxes unless stated.

4. Your responsibilities

You must comply with all laws that apply to your business, including consumer protection, product safety, labelling, tax, and data protection law. You must obtain any licence or registration your trade requires.

You are responsible for everything posted through your account, for keeping your credentials secure, and for the actions of anyone you invite to your dashboard.

You must comply with our Acceptable Use Policy, which forms part of these Terms.

5. Your data and your customers' data

You keep ownership of your content and your customer data. You grant us the limited licence needed to host, process, back up and display it in order to run the service for you.

In relation to your customers' personal data, you are the controller and StoreMink is a processor acting on your instructions. You are responsible for having a lawful basis to collect that data and for publishing your own store policies to your customers.

Our Privacy Policy explains what we do with the data we hold.

6. Availability, and changes to the service

We work to keep the service available, but we do not guarantee uninterrupted or error-free operation. We may change, add or remove features. Where a change materially reduces core functionality on a paid plan, we will give reasonable notice.

Some functionality depends on third parties — payment gateways, email delivery, hosting, maps, SMS. Their outages are not within our control.

7. Suspension and termination

You may stop using the service at any time. Fees already paid are non-refundable except where required by law.

We may suspend or terminate an account that breaches these Terms or the Acceptable Use Policy, that exposes us or our other users to legal risk or harm, or where required by law. Where practical and lawful, we will tell you why and give you an opportunity to put it right.

On termination you may export your data for a reasonable period, after which we may delete it.

8. No warranties

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will meet your requirements, that it will be secure against every attack, or that any defect will be corrected.

9. Limitation of liability

To the fullest extent permitted by law, StoreMink is not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost sales, lost goodwill or lost or corrupted data, however caused.

Our total aggregate liability arising out of or relating to the service is limited to the subscription fees you actually paid to StoreMink in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

10. You indemnify us

You will defend and indemnify StoreMink, its officers and employees against any claim, loss, liability or cost (including reasonable legal fees) arising from your products, your content, your use of the service, your breach of these Terms or the Acceptable Use Policy, or your breach of any law or third-party right — including any claim brought by one of your customers.

11. Changes to these Terms

We may update these Terms. Every version is published with a version number and an effective date, and previous versions are retained. Where a change is material we will ask you to accept the new version before continuing to use the service.

12. Governing law

These Terms are governed by the laws of India, and the courts at your registered place of business in India have exclusive jurisdiction, unless mandatory local law provides otherwise.

13. Contact

Questions about these Terms: support@storemink.com.